Shipping Policy

Last updated: 30/12/2025

This Shipping Policy applies to all orders placed through Pipsqueak Prints & Crafts.

Shipping at a Glance

Processing time: Up to 3 business days where possible
Custom or large orders: May require additional processing time
Shipping location: Australia only
Carrier: Australia Post or equivalent
Tracking: Provided where available
Dispatch days: Monday to Friday (excluding public holidays)

Order Processing Time

We aim to dispatch orders within 3 business days where possible.

Please note:

Processing times may be longer for custom, made-to-order, or larger items
Processing time refers to the time required to prepare your order and is separate from delivery time
Orders are not processed or dispatched on weekends or public holidays

If your order requires additional processing time, this may be noted on the product page or communicated after purchase.

Shipping Within Australia

We currently ship within Australia only.

Shipping costs and delivery estimates are calculated at checkout based on:

Parcel size and weight
Delivery address
Selected shipping service

Delivery timeframes shown at checkout are estimates only and are provided by the carrier.

Dispatch Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Tracking details will be provided where available.
Please allow up to 24 hours after dispatch for tracking information to update.

Custom & Made-to-Order Items

Custom or made-to-order items may require additional processing time beyond our standard timeframe.

This includes, but is not limited to:

Custom colours or design variations
Build-your-own products
Larger items requiring extended print or assembly time

By purchasing a custom or made-to-order item, you acknowledge and accept that dispatch times may vary.

Delivery Delays & Carrier Responsibility

Once an order has been handed to the shipping carrier, delivery timeframes and handling are outside of our control.

We are not responsible for delays caused by:

Postal or courier network disruptions
Weather events or natural disasters
Peak periods such as sales events or holidays
Public holidays
Incorrect or incomplete delivery information supplied at checkout

Incorrect or Incomplete Addresses

Customers are responsible for ensuring shipping details are correct at checkout.

If an order is returned to us due to an incorrect or incomplete address:

Re-shipping costs will be the responsibility of the customer
Original shipping costs are non-refundable

Lost or Delayed Parcels

If a parcel is delayed or appears lost, please contact us so we can assist with lodging an enquiry with the carrier where applicable.

Refunds or replacements for lost parcels will be handled in accordance with our Refund & Returns Policy and carrier guidelines.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
Clear photos of the damaged item
Photos of the external packaging

We will assess the issue in line with Australian Consumer Law and our Refund & Returns Policy.

Processing & Shipping FAQ

When will my order be shipped?
Orders are typically dispatched within 3 business days where possible. Custom or large orders may take longer.

Do you ship internationally?
At this time, we ship within Australia only.

Can I change my address after ordering?
If your order has not yet been dispatched, contact us as soon as possible. Address changes cannot be guaranteed once processing has begun.

Is shipping time guaranteed?
No. Delivery timeframes are estimates only and depend on the carrier.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: info@pipsqueakpintscrafts.com
Location: Brisbane, QLD, Australia